At your convenience, we visit you in your home (or care setting if in hospital or a care home) to answer any questions you may have and undertake an assessment of care needs. To ensure that any care you receive is bespoke to you and your family we will seek to understand all aspects of the support to be provided such as daily routines, likes/dislikes, medication, mobility, personal care, mental health – where appropriate and agreed by you, we generally like to involve important family members, GPs or other health and social care professionals in ensuring that your needs are fully understood. We are also able to arrange and incorporate specialist input from our local partners including occupational therapists, physiotherapists, district nurses and chiropodists.

We then create a personalised care plan for you which summarises the information gathered in the assessment of care needs and identifies the individual support you will receive. This is of course reviewed and agreed by you and your family.

Following this, we begin the vital process of matching the most suitable home carer(s) to you, which takes account of considerations such as personalities, interests and skills. Before care begins your home carer(s) will always be introduced to you and our local care management team is also contactable to answer questions or provide ongoing advice and support. We constantly monitor and review your care to ensure we are meeting your expectations and the level of support is always right for you.